Privacy Policy

At Icare Rehab Services ("we," "our," "us"), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our office staff, field staff Home Health Agencies and the patients.

1. Information We Collect

When you opt in to receive SMS messages from us, we may collect the following types of information:

a. Personal Information:

Phone number

Name

Email address (if provided)

b. Patient Related Information:

Insurance Details and MD Name

Relevant details necessary for effective communication regarding your case

c. Message Data:

The content of SMS messages sent and received

Delivery status of SMS messages

Interaction data related to SMS messages

2. How We Use Your Information

We use the collected information strictly to provide staffing solutions to our patients and for communication purposes, specifically for:

a. Communication:

Providing availability of medical services and essential information via SMS

Responding to Home Health agency inquiries regarding the availability of the staff in a particular area/zip code. and delivering care.

b. Service Improvement:

Understanding and analyzing the use of our SMS services

Improving communication methods to better serve Patients and the medical staff in the field

c. Legal Compliance:

Complying with applicable laws and regulations

Responding to lawful requests and legal processes

3. Sharing Your Information

We will not share, sell, or disclose your information to third parties except:

a. Service Providers: We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.

b. Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or government demand.

4. Security of Your Information

We are committed to protecting your privacy and ensuring the security of your personal information, including mobile data. Please note the following:

● Your data, including mobile information, will never be shared with third parties for marketing purposes.

● Your data will not be transferred to external organizations under any circumstances.

● We implement all necessary measures to prevent unauthorized sharing of your information beyond what is required for service provision and legal compliance.

If you have any questions regarding our privacy practices, please contact us using the information provided on our website.

5. Your Rights and Choices

You have the right to:

a. Opt-Out: You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting us at admin@icarerehabservices.com

b. Access and Correction: You can request access to or correction of your personal information by contacting us at admin@icarerehabservcies.com

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Icare Rehab Services

1723 Hazel Heights Rd

Richmond TX 77406

Admin@icarerehabservices.com

346-529-1000